Bravox Managed IT services include outsourcing the management and maintenance of clients’ IT infrastructure to Bravox,  services including network management, data backup and recovery, security management, and software and hardware updates.

As a Managed Service Provider (MSP), Bravox is responsible for ensuring clients’ IT infrastructure is running smoothly and efficiently, and for providing proactive maintenance and support to prevent potential problems from arising. This allows the client to focus on its core business activities and rely on the expertise of Bravox to handle IT-related tasks.

Bravox Managed IT services are provided through a subscription model, where the client pays a monthly fee for access to the Bravox’s services. This model is cost-effective for clients that do not have the resources or expertise to manage their own IT infrastructure in-house.

Bravox Managed IT services help clients improve their IT infrastructure, increase productivity, reduce downtime, and enhance security, while allowing them to focus on their core business activities.

IT helpdesk is a support service provided by Bravox to assist users or customers with technical issues related to their computer hardware, software, or network systems. The primary goal of an IT helpdesk is to provide timely and effective support to users who encounter problems with their devices or applications, and to help them resolve their issues as quickly as possible.

Bravox IT helpdesk consists of a team of trained engineers who are available to respond to requests for assistance via various communication channels, such as phone, email, chat, or a web-based ticketing system. The technicians are responsible for diagnosing and troubleshooting technical problems, providing guidance on how to resolve issues, and escalating more complex issues to higher-level support teams if necessary.

Bravox IT helpdesk also provides additional services such as user training, software installation and configuration, and maintenance of hardware and software assets. Bravox helpdesk team uses a range of tools and technologies to manage and track support requests, including support ticketing system, remote access software, and monitoring tools to proactively identify and resolve issues before they become major problems.

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IT asset management is the process of managing client’s information technology assets, including hardware, software, and related resources. The goal of IT asset management is to maximize the value of IT investments while minimizing the risks and costs associated with owning and managing these assets.

Bravox IT asset management involves the following activities:

  • Inventory management: creating an inventory of all IT assets owned by the client, including hardware components such as computers, servers, printers, and mobile devices, as well as software licenses and subscriptions.
  • Asset tracking: tracking the location, status, and usage of IT assets throughout their lifecycle, from acquisition to disposal.
  • Maintenance and upgrades: managing maintenance schedules and upgrading hardware and software components to ensure they are functioning optimally and up to date.
  • Software licensing compliance: ensuring that the client is in compliance with software licensing agreements and avoiding costly penalties and legal issues.
  • Cost optimization: identifying cost-saving opportunities, such as retiring underutilized hardware and software, and negotiating favorable pricing for new IT assets.

Bravox IT asset management is conducted using specialized software tools that enable clients to automate and streamline these activities. By implementing effective IT asset management practices, clients can improve the efficiency and reliability of their IT operations, minimize the risks associated with IT asset ownership, and achieve cost savings and ROI on their IT investments.

IT maintenance service is the ongoing support and upkeep of client’s information technology infrastructure, including hardware, software, and network components. The goal of IT maintenance is to ensure that all IT systems are running optimally, securely, and reliably, and to minimize the risk of system downtime, data loss, and security breaches.

Bravox IT maintenance services include the following activities:

  • System updates and patching: applying software updates and security patches to operating systems, applications, and network components to ensure that they are up to date and secure.
  • Hardware maintenance: performing routine maintenance tasks, such as cleaning and replacing components, to keep hardware systems running smoothly and prevent equipment failures.
  • Backup and disaster recovery: creating and maintaining backup copies of critical data and systems to ensure business continuity in the event of a disaster or system failure.
  • Security monitoring and management: monitoring IT systems for security threats and vulnerabilities, and implementing security measures such as firewalls, antivirus software, and intrusion detection systems to protect against cyberattacks.
  • User support: providing technical support and troubleshooting assistance to end-users who encounter IT issues or need help with software applications.

By outsourcing IT maintenance services to Bravox, clients can free up internal IT resources to focus on more strategic initiatives while ensuring that their IT systems are fully optimized and secure.

IT advisory services is the consulting and strategic planning services provided by Bravox to clients seeking to improve their IT operations and align them with business goals. The goal of IT advisory services is to help clients develop an IT strategy that aligns with their business objectives, improves operational efficiency, and reduces risk.

Bravox IT advisory services include the following activities:

  • IT strategy development: working with the client’s management team to develop an IT strategy that aligns with business goals, takes into account industry trends and emerging technologies, and identifies areas for improvement.
  • Technology assessment: conducting an assessment of the client’s IT systems, infrastructure, and processes to identify strengths, weaknesses, and opportunities for improvement.
  • IT governance and risk management: developing policies and procedures for IT governance and risk management to ensure that the client’s IT systems are secure, reliable, and compliant with relevant regulations and standards.
  • Vendor management: providing guidance on selecting and managing third-party vendors and service providers for IT-related products and services.
  • Digital transformation: advising on the adoption of digital technologies and strategies to enable innovation, improve customer experience, and increase operational efficiency.

By engaging Bravox for IT advisory services, clients can benefit from the expertise and experience of IT professionals who can help them develop a roadmap for IT success and identify opportunities for improvement that can drive business value.